Module Details

Module Code: HOSP8008
Title: Hospitality Consultancy
Long Title: Hosp Consultancy and Change Management
NFQ Level: Advanced
Valid From: Semester 1 - 2023/24 ( September 2023 )
Duration: 1 Semester
Credits: 5
Field of Study: 8110 - Hospitality
Module Delivered in: 1 programme(s)
Module Description: This module is to provide learners with a comprensive knowledge of the consultancy cycle and to enable them to develop a range of skills and strategies to implement sustainable change management initiatives within the hospitality enviroment.
 
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Develop personal consultancy skills in a hospitality enviroment.
LO2 Evaluate capabilities in strategic change management.
LO3 Implement plans and change initiatives.
LO4 Develop expertise and ability in identifying ethical issues inherent in hospitality management consultancy.
LO5 Examine the role of leadership in a hospitality enviroment delivering small or large scale sustainable change.
Dependencies
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
No requirements listed
 
Indicative Content
Consultancy Cycle
Entry, contracting, investigation, feedback and action review. The Seven Cs framework.
Consultancy Roles
Internal/external/change/project managers/leaders. How to lead effective meetings and conduct performance analysis. How to stimulate creative thinking.
Impact assessment
Ethical issues - head and heart negotiation. Trust and relationship building.
Models for leading change
Planned change, unplanned and emergent change. New technologies, mergers and acquisitions, restructurings, new strategies, cultural transformations, globalisation and e-business.
Role of Leadership in Hospitality
The role of effective leadership in change management and identifying how this is relevant to consultant or change agent.
Module Content & Assessment
Assessment Breakdown%
Coursework40.00%
End of Module Formal Examination60.00%

Assessments

Coursework
Assessment Type Project % of Total Mark 40
Timing Week 9 Learning Outcomes 1,2,3,4
Assessment Description
Consultancy Case Analysis and Presentation of Findings
End of Module Formal Examination
Assessment Type Formal Exam % of Total Mark 60
Timing End-of-Semester Learning Outcomes 2,3,4,5
Assessment Description
End-Of-Semester Final Examination
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The University reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Lecture and discussion with visiting speakers Every Week 3.00 3
Independent & Directed Learning (Non-contact) Non Contact Independent Reading & Learning Every Week 4.00 4
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
Workload: Part Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Lecture and discussion with visiting speakers Every Week 3.00 3
Independent & Directed Learning (Non-contact) Non Contact Independent Reading & Learning Every Week 4.00 4
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
 
Module Resources
Recommended Book Resources
  • Mick Cope. (2010), The Seven C's of Consulting, 3rd. 10, Pearson Education, Great Britain, p.289, [ISBN: 0273731084, 9].
  • John P. Kotter, Vanessa Akhtar, Gaurav Gupta. (2021), Change, 1st. 11, Wiley, New Jersey, p.240, [ISBN: 9781119815884].
Supplementary Book Resources
  • Dan S. Cohen, Dan Cohen. (2005), The Heart of Change Field Guide, Harvard Business School Press, p.160, [ISBN: 9781591397755].
  • David Biggs. Management Consulting A Guide for Students, 2010. International Thomson Business Press, p.390, [ISBN: 9781408007914].
Recommended Article/Paper Resources
  • Applebaum,S.H., & Steed, A.J.. (2005), The critical success factors in the client-consulting relationship, Journal of Management Development, 24, p.68-93.
  • Hulett,K. J.. (2007), Using Consultancy Skills in the Client Relationships, Journal of Finiancial Planning,Jan Supplement, 9.
  • Manu K. Vora. (2013), Business excellence through sustainable change management, Emerald insight, [ISSN: 1754-2731].
Other Resources
 
Module Delivered in
Programme Code Programme Semester Delivery
CR_OHMGT_8 Bachelor of Business (Honours) in Hospitality Management 7 Elective