Module Details

Module Code: HOSP6163
Title: Technology in Hospitality
Long Title: Technology in Hospitality
NFQ Level: Fundamental
Valid From: Semester 1 - 2023/24 ( September 2023 )
Duration: 1 Semester
Credits: 5
Field of Study: 8110 - Hospitality
Module Delivered in: 2 programme(s)
Module Description: This module will introduce the student to IT applications used specifically in the hospitality industry as well the application of existing IT packages to hospitality needs. The module will also examine the role of IT in the delivery of quality service, efficient work practices, improved decision making and competitive advantage within the hospitality sector.
 
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Evaluate the role of IT in enhancing customer service and personalisation in hospitality.
LO2 Evaluate the role of IT in the development of efficient work practices in hospitality.
LO3 Operate hospitality specific IT applications including Property Management System (PMS), Electronic Point Of Sale (EPOS) and the use of Excel spreadsheets for managing in hospitality.
LO4 Examine contemporary IT issues in the hospitality sector.
LO5 Understand the role of the hospitality manager in building enterprise architecture and technology sourcing.
Dependencies
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
No requirements listed
 
Indicative Content
Introduction to Hospitality IT Systems
The nature and scope of IT applications available in the hospitality sector, system type and level of IT usage in the Irish hospitality sector. The role of IS in hospitality and the need for the management of IT.
Hospitality IT Systems, Data and Knowledge Management
Functional and transaction processing systems in hospitality. Management of functional and TPS for efficient and effective service. The nature of data, information and knowledge in the hospitality sector and the use of data and knowledge management systems for competitive advantage.
Managing IT for Competitive Advantage
Competitive advantage in the hospitality sector. The role of IT in the provision of quality service, the role of IT in the decision-making process, the role of IT in promoting efficient work practices and agility within the hospitality sector.
Hospitality I.T. Applications
Management of PMS, EPOS, restaurant reservation systems, CRM solutions and Microsoft Office applications - for management reporting and small business solutions.
Contemporary issues of IT in the Hospitality Sector
The digital transformation in hospitality, cybersecurity and digital ethics for hospitality managers, data management and analytics for small business, IoT, AI, AR/VR, network and connectivity technologies, Distributed Ledger Technologies.
Investment in I.T infrastructure
Strategic IT management; enterprise architecture stakeholders, identification of value proposition, designing target EA, acquiring IT applications - build, buy or lease? Planning implementation, EA governance.
Module Content & Assessment
Assessment Breakdown%
Coursework100.00%

Assessments

Coursework
Assessment Type Practical/Skills Evaluation % of Total Mark 20
Timing Week 5 Learning Outcomes 3
Assessment Description
Students will be asked to perform a range of tasks on Hospitality IT software in a timed assessment.
Assessment Type Written Report % of Total Mark 50
Timing Week 10 Learning Outcomes 1,2,3
Assessment Description
Applied hospitality IT case project - students will complete a project on a hospitality business case, applying theory and practical skills to propose a solution for a small hospitality business. Maximum Word Count 2500.
Assessment Type Short Answer Questions % of Total Mark 30
Timing Week 13 Learning Outcomes 1,2,4,5
Assessment Description
Theory and application
No End of Module Formal Examination
Reassessment Requirement
Coursework Only
This module is reassessed solely on the basis of re-submitted coursework. There is no repeat written examination.

The University reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Hospitality IT Theory Every Week 2.00 2
Lab Contact Hospitality IT Applications Every Week 2.00 2
Independent & Directed Learning (Non-contact) Non Contact Independent Reading & Study Every Week 3.00 3
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.00
Workload: Part Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Hospitality IT Theory Every Week 2.00 2
Lab Contact Hospitality IT Applications Every Week 2.00 2
Independent & Directed Learning (Non-contact) Non Contact Independent Reading & Study Every Week 3.00 3
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.00
 
Module Resources
Recommended Book Resources
  • Laudon, K. & Laudon, J.. (2020), Management information systems: managing the digital firm, 16th. Pearson, Harlow; England, p.652, [ISBN: 9781292296562].
Supplementary Book Resources
  • Busilwa, R., Evans, N., Oh, A. and Kang, M.. (2021), Hospitality Management & Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption, Routledge, Abingdon, p.241, [ISBN: 9780367343521].
This module does not have any article/paper resources
Other Resources
 
Module Delivered in
Programme Code Programme Semester Delivery
CR_OHMGT_8 Bachelor of Business (Honours) in Hospitality Management 3 Mandatory
CR_OHOMA_7 Bachelor of Business in Hospitality Management 3 Mandatory