Module Details

Module Code: HOSP6161
Title: Rooms Division Operations
Long Title: Rooms Division Operations
NFQ Level: Fundamental
Valid From: Semester 1 - 2023/24 ( September 2023 )
Duration: 1 Semester
Credits: 5
Field of Study: 8110 - Hospitality
Module Delivered in: 2 programme(s)
Module Description: The module aims to further build on and develop the concepts, skills and competencies required for the successful operation of the Rooms Division Function in a Hospitality business at fundamental level.
 
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Identify and describe the function of operational plans for the direction and control of Rooms Division Operations.
LO2 Discuss the function of linen and laundry operations.
LO3 Describe the basics of integrated pest management and identify hygienic and sustainable waste management practices.
LO4 Complete registration, GDPR and guest folio tasks in Front Office using a Property Management System (PMS).
LO5 Explain the role of Front Office in selling hotel services, products and facilties.
Dependencies
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
All students must be certified in Manual Handling, Ecolab and "Food Safety for You" before taking part in practical elements of the module. Students must have successfully completed and passed all elements of Fundamental of Rooms Division before undertaking this module.
 
Indicative Content
Accommodation Operations
Opening and closing duties, co-ordination and communication between shifts and across departments, daily routines and sub-routines, inventory management. Organise and perform the servicing of guestrooms and public areas to the standard required by commercial accommodation business.
Accommodation - Linen and Laundry
Planning, layout and activities of the linen room, Stain removal and interpretation of commonly used care labels, handling of guest laundry. Linen and Laundry systems, Linen quality and control.
Accommodation - Pest Control and Waste Management
Reasons for pest control , common pests and implementation of pest management programmes. Waste management - types of waste, measurement, segregation, reducing waste in the accommodation sector.
Front Office Procedures and Practice
Pre-registration activity, registration records, room and rate assignment, GDPR and selling. Account folios, maintenance of guests accounts, electronic point of sale transactions and account settlement. Recognition of training and communication. Credit control.
Front Office Theory
Sales techniques, key performance indicators, room rates, occupancy levels, guest satisfaction, training skills and staff motivation.
Module Content & Assessment
Assessment Breakdown%
Coursework100.00%

Assessments

Coursework
Assessment Type Practical/Skills Evaluation % of Total Mark 50
Timing Every Week Learning Outcomes 1,2,3
Assessment Description
Practical Accommodation Skills Assessment
Assessment Type Practical/Skills Evaluation % of Total Mark 30
Timing Week 12 Learning Outcomes 4
Assessment Description
Registration and Guest Accounting - students will be required to complete a range of practical tasks on the Property Management System including guest reservations, billing, invoicing and settlement of accounts.
Assessment Type Short Answer Questions % of Total Mark 20
Timing Week 13 Learning Outcomes 4,5
Assessment Description
Front Office Theory
No End of Module Formal Examination
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The University reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecturer-Supervised Learning (Contact) Contact Accommodation Practical in Hotel Every Second Week 1.50 3
Lecture Contact Accommodation Theory Every Week 1.00 1
Lab Contact PMS Every Week 1.00 1
Lecture Contact Front Office Theory Every Week 1.00 1
Independent & Directed Learning (Non-contact) Non Contact Associated Reading Every Week 2.50 2.5
Total Hours 8.50
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.50
Workload: Part Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecturer-Supervised Learning (Contact) Contact Accommodation practical at hotel Every Second Week 1.50 3
Lecture Contact Accommodation Theory Every Week 1.00 1
Lab Contact PMS Every Week 1.00 1
Lecture Contact Front Office Theory Every Week 1.00 1
Independent & Directed Learning (Non-contact) Non Contact Associated reading Every Week 2.50 2.5
Total Hours 8.50
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.50
 
Module Resources
Recommended Book Resources
  • Reynolds, D.R., Rahman, I., & Barrows, R.W.. (2021), An Introduction to Hospitality Management, 1st. John Wiley Publishing, [ISBN: 9781111936755].
  • Vallen, G. and Vallen, J.. (2017), Check-In Check-Out: Managing Hotel Operations, 10th. Pearson, p.512, [ISBN: 978-013430350].
This module does not have any article/paper resources
Other Resources
 
Module Delivered in
Programme Code Programme Semester Delivery
CR_OHMGT_8 Bachelor of Business (Honours) in Hospitality Management 2 Mandatory
CR_OHOMA_7 Bachelor of Business in Hospitality Management 2 Mandatory