Module Details
| Module Code: |
HOSP6158 |
| Title: |
Fundamentals of Rooms Division
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Long Title:
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Fundamentals of Rooms Division
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| NFQ Level: |
Fundamental |
| Valid From: |
Semester 1 - 2023/24 ( September 2023 ) |
| Field of Study: |
8110 - Hospitality
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| Module Description: |
This module is an introduction to the basic concepts, skills and competencies required for the successful operation of the Rooms Division Function in a Hospitality business.
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| Learning Outcomes |
| On successful completion of this module the learner will be able to: |
| # |
Learning Outcome Description |
| LO1 |
Describe the role of the Rooms Division function in promoting and delivering sustainable rooms division products, services and behaviours. |
| LO2 |
Explain the need for and apply effective hygienic procedures in the cleaning of public areas and bedrooms at operational level. |
| LO3 |
Distinguish between the psychological and physical dimensions of safety and the importance of safety, security and asset protection to guests, staff and management. |
| LO4 |
Complete Individual, corporate and tour reservations. |
| LO5 |
Apply knowledge of the key functional areas of Front Office. |
| Dependencies |
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
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Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
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| No incompatible modules listed |
Co-requisite Modules
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| No Co-requisite modules listed |
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
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| All students must be certified in Manual Handling, Ecolab and "Food Safety for You" before taking part in practical elements of this module. |
| Indicative Content |
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Accommodation Products & Services
Types of hotels, categorisation, classification, grading, the guest cycle, sustainability and the guest experience, VIPs, rooms service and turndown.
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Hotel Guestrooms and Public Areas
Types of guestrooms and standard contents, legal requirements, guest expectations, cleaning guestrooms and public areas, the science of cleaning, standard operating procedures.
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Accommodation Safety & Security
Legal requirements, the work environment, safety and security, safeguarding of assets, accident, fire and crime prevention, key control, sickness and emergencies, Do Not Disturb signs, lost property.
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Front Office - Reservations
Use of PMS systems in Hospitality, Rate availability, guest profile, guest reservation, amendments, cancellations, managing rates and room booking, blocking rooms and booking contracts.
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Front Office Theory
Front office terminology, role and functions of the front office, enhancing guest experiences, introduction to the PMS ( Property Management Systems), importance of professionalism and communication in front office.
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Module Content & Assessment
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| Assessment Breakdown | % |
|---|
| Coursework | 100.00% |
Assessments
| No End of Module Formal Examination |
| Reassessment Requirement |
Coursework Only
This module is reassessed solely on the basis of re-submitted coursework. There is no repeat written examination.
|
The University reserves the right to alter the nature and timings of assessment
Module Workload
| Workload: Full Time |
| Workload Type |
Contact Type |
Workload Description |
Frequency |
Average Weekly Learner Workload |
Hours |
| Lecturer-Supervised Learning (Contact) |
Contact |
Accommodation Practical at Hotel |
Every Second Week |
1.50 |
3 |
| Lecture |
Contact |
Accommodation Theory |
Every Week |
1.00 |
1 |
| Lecture |
Contact |
Front Office Theory |
Every Week |
1.00 |
1 |
| Lab |
Contact |
PMS Software |
Every Week |
1.00 |
1 |
| Independent & Directed Learning (Non-contact) |
Non Contact |
Associated reading |
Every Week |
2.50 |
2.5 |
| Total Hours |
8.50 |
| Total Weekly Learner Workload |
7.00 |
| Total Weekly Contact Hours |
4.50 |
| Workload: Part Time |
| Workload Type |
Contact Type |
Workload Description |
Frequency |
Average Weekly Learner Workload |
Hours |
| Lecturer-Supervised Learning (Contact) |
Contact |
Accommodation practical at hotel |
Every Second Week |
1.50 |
3 |
| Lecture |
Contact |
Accommodation Theory |
Every Week |
1.00 |
1 |
| Lecture |
Contact |
Front Office Theory |
Every Week |
1.00 |
1 |
| Lab |
Contact |
PMS |
Every Week |
1.00 |
1 |
| Independent & Directed Learning (Non-contact) |
Non Contact |
Associated reading |
Every Week |
2.50 |
2.5 |
| Total Hours |
8.50 |
| Total Weekly Learner Workload |
7.00 |
| Total Weekly Contact Hours |
4.50 |
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Module Resources
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| Recommended Book Resources |
|---|
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Reynolds, R.C., Rahman, I., Barrows, R.W.. (2021), An Introduction to Hospitality Management, 1st. John Wiley Publishing, London & New York, [ISBN: 9781111936755].
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P. Abbott, S. Lewry. (2011), Front Office, 3rd. Routledge, p.211, [ISBN: 9780750642309].
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Vallen, G. and Vallen, J.. (2017), Check-in Check-Out: Managing Hotel Operations, 10th Edition. Pearson, p.512, [ISBN: 978-013430350].
| | This module does not have any article/paper resources |
|---|
| Other Resources |
|---|
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Website, Failte Ireland,
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Website, Irish Accommodation Services Institute,
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Website, Hospitality Ireland,
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Website, Health & Safety Authority,
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Website, Data Protection Commission,
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