Module Details

Module Code: HOSP6107
Title: Workplace Communication
Long Title: Workplace Communication
NFQ Level: Fundamental
Valid From: Semester 1 - 2022/23 ( September 2022 )
Duration: 1 Semester
Credits: 5
Field of Study: 8110 - Hospitality
Module Delivered in: 1 programme(s)
Module Description: This module will help prepare the student to develop their communication skills in the workplace by:

Helping them to identify their goals and objectives with their achievement in the work place and future career options and hence help them make the most of their on the job training;

Helping them to take responsibility for identifying their own strengths and weaknesses with regard to different job opportunities and how to bridge the gaps.

Enable the learner to identify the barriers to effective communication and develop skills required to overcome such obstacles both a micro and macro level within the organisation.

The Independent Study Hours on this module includes both Independent study and on the job training relating to this module.
 
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Identify the factors which contribute to effective communication within the hospitality sector
LO2 Identify goals and objectives with regard to future career prospects
LO3 Create and maintain a professional online profile (LinkedIn).
LO4 Develop interpersonal, communication and technical skills.
Dependencies
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
No requirements listed
 
Indicative Content
The Principles of Communication - 25%
The Communication Process. Barriers to communication. Methods of communication. Planning the image. How to communicate effectively.
Methods of Communication - 25%
Giving talks and presentation. Letter writing, effective listening, telephone communication, communication across cultures.
Communication at Work - 25%
Meetings, interviews, Interpersonal aspects of communication at work.
Using IT and Social Media to Communicate - 25%
Website research. Introduction to social media. Managing social media information, as well as personal and professional online profile (LinkedIn, Instagram).
Module Content & Assessment
Assessment Breakdown%
Coursework100.00%

Assessments

Coursework
Assessment Type Written Report % of Total Mark 30
Timing Week 5 Learning Outcomes 2
Assessment Description
Identifying career goals and objectives and developing both short and long term goals around same
Assessment Type Other % of Total Mark 40
Timing Week 10 Learning Outcomes 1,4
Assessment Description
Role Play - example pre-service briefing
Assessment Type Project % of Total Mark 30
Timing Sem End Learning Outcomes 3
Assessment Description
Create Online Profile (LindedIn etc)
No End of Module Formal Examination
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The University reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Lecture Every Week 2.00 2
Independent & Directed Learning (Non-contact) Non Contact Self directed learning Every Week 5.00 5
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 2.00
Workload: Part Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Lecture Every Week 2.00 2
Independent & Directed Learning (Non-contact) Non Contact Self directed learning Every Week 5.00 5
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 2.00
 
Module Resources
Recommended Book Resources
  • McClave, M. (2008), Communication for Business, 4th. Gill & Macmillan, [ISBN: 9780717144556].
  • Daffy, C.. (2011), Once a Customer, Always a Customer, 3rd. Oak Tree Press, [ISBN: 9781860761645].
  • Garlej, P.,. (2021), Effective Presentations Step-by-Step: A Complete Guide to Mastery in Communication Skills, Independently Published, [ISBN: 9798591372057].
  • Wollan, R., Smith, N., & Zhou, C.,. (2010), The Social Media Management Handbook., Wiley, [ISBN: 9780470651247].
This module does not have any article/paper resources
Other Resources
 
Module Delivered in
Programme Code Programme Semester Delivery
CR_OCUAR_7 Bachelor of Arts in Culinary Arts (Apprenticeship) 2 Mandatory