Module Details
| Module Code: |
CMOD6006 |
| Title: |
Effective Communication
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Long Title:
|
Effective Workplace Communication
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| NFQ Level: |
Fundamental |
| Valid From: |
Semester 1 - 2022/23 ( September 2022 ) |
| Field of Study: |
3450 - Business & Management
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| Module Description: |
This module is designed to improve personal and professional potential among students, including the development of skills required for effective online and offline workplace communication.
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| Learning Outcomes |
| On successful completion of this module the learner will be able to: |
| # |
Learning Outcome Description |
| LO1 |
Outline personal strengths and weaknesses and be able to communicate them in relation to their chosen professional field. |
| LO2 |
Identify how to be an effective digital citizen, and recognising the importance of interpersonal communication in a digital environment. |
| LO3 |
Identify how business professionals can best communicate in a hybrid workplace. |
| LO4 |
Create, evaluate, and publish content in an online workplace environment. |
| Dependencies |
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
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Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
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| No incompatible modules listed |
Co-requisite Modules
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| No Co-requisite modules listed |
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
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| No requirements listed |
| Indicative Content |
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Personal Effectiveness
Exploring the themes of professionalism, responsibilities, respect, confidentiality, questioning styles, active listening, well-being, time management, conflict management, resilience and reflective skills; Building effective relationships through the application of a range of skills and strategies.
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Interpersonal Communication
Exploring concepts of verbal and nonverbal expression including personal style, relationship dynamics, self-esteem. Adapting communication style for different people, situations and cultures; Developing skills to operate in a global environment, including cross-cultural and remote working; The ability to have difficult conversations and deal with conflict effectively.
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Professional Presentation
Recognising the importance of networking in the context of professional development; Developing persuasive presentations; Interview skills; Interpersonal skills; Pitching, Online and offline networking; Competency-based interview skills; Negotiation skills.
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Workplace Document Production
Detailed sessions on preparation of a digital CV, cover letters, professional emails. Create and produce online and offline business cards/compliment slips and audio files.
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Online Workplace Environment
Developing oral communication of complex ideas and arguments using a range of media; Enhancing social media spaces for professional and business use through content writing and image editing; Developing suitable content for an online business such as social media, blog content and video content for the online business environment. Using suitable techniques to build an online community, with a focus on branding and professional etiquette.
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Module Content & Assessment
|
| Assessment Breakdown | % |
|---|
| Coursework | 100.00% |
Assessments
| No End of Module Formal Examination |
| Reassessment Requirement |
Coursework Only
This module is reassessed solely on the basis of re-submitted coursework. There is no repeat written examination.
|
The University reserves the right to alter the nature and timings of assessment
Module Workload
| Workload: Full Time |
| Workload Type |
Contact Type |
Workload Description |
Frequency |
Average Weekly Learner Workload |
Hours |
| Lab |
Contact |
Computer Lab |
Every Week |
3.00 |
3 |
| Independent & Directed Learning (Non-contact) |
Non Contact |
Independent Learning |
Every Week |
4.00 |
4 |
| Total Hours |
7.00 |
| Total Weekly Learner Workload |
7.00 |
| Total Weekly Contact Hours |
3.00 |
| Workload: Part Time |
| Workload Type |
Contact Type |
Workload Description |
Frequency |
Average Weekly Learner Workload |
Hours |
| Lab |
Contact |
Computer Lab |
Every Week |
2.00 |
2 |
| Independent & Directed Learning (Non-contact) |
Non Contact |
Independent Learning |
Every Week |
5.00 |
5 |
| Total Hours |
7.00 |
| Total Weekly Learner Workload |
7.00 |
| Total Weekly Contact Hours |
2.00 |
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Module Resources
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| Recommended Book Resources |
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John V. Thill. (2022), Excellence in Business Communication, 13th. Pearson Education, [ISBN: 9781292404806].
| | Supplementary Book Resources |
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Nicholas Harvey. (2014), Effective Communication, 4th. Gill Education, [ISBN: 9780717159765].
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Randy Nordell. (2020), Microsoft Office 365: In Practice, 1st. McGraw Hill, [ISBN: 9781260079906].
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Heather Townsend. (2011), Guide to Business Networking: How to use the power of online and offline networking for business success, 1st. 224, Prentice Hall, [ISBN: 978027374582].
| | This module does not have any article/paper resources |
|---|
| Other Resources |
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Website, Munster Technological University. (2022), Cork Campus Library,
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