Module Details

Module Code: MGMT9069
Title: Airport Operations Management
Long Title: Airport Operations Management
NFQ Level: Expert
Valid From: Semester 2 - 2021/22 ( January 2022 )
Duration: 1 Semester
Credits: 5
Field of Study: 3450 - Business & Management
Module Delivered in: 1 programme(s)
Module Description: Airports are a complex business that are at the core of aviation travel. For the aviation industry to thrive, airport operations must be managed effectively and efficiently. Students will study the multitude of landside and airside elements that airport operations encompass. The principles and potential applications of Service Operations Management will be studied. Current and future challenges developing due to rapidly changing technology and environment will also be analysed.
 
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Illustrate an understanding of the complexity of airport operations and the management required to ensure the airport is as efficient and effective as possible for all of its users and businesses.
LO2 Demonstrate an understanding of both the airside and landside operations of an airport and outline the key inter-dependencies between them.
LO3 Identify and critically review challenges that airport operators are facing today and in the future.
LO4 Critically apply the principles of service industry operations management to a challenge being faced by airport operations.
Dependencies
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
No requirements listed
 
Indicative Content
Service Operations Management
Introducing service operations management, Understanding the challenges for operations managers, Developing and using the service concept, Understanding customers and relationships, Managing customer expectations and perceptions, Managing supply networks and supplier relationships, Designing the customer experience, Designing the service process, Measuring, controlling and managing, Managing people, Managing service resources, Driving continuous improvement, Learning from problems, Learning from other operations, Creating and implementing the strategy, Understanding and influencing culture, Building a world-class service organisation.
Airside Operations
Airlines operations, Ground handling operations, Air Traffic Control, Stand Management and Baggage System Management. Fueling
Landside Operations
Public transport, Car Parks, Pick up/set down areas, Check-in areas, Retail Outlets, Food and beverage outlets, Airport Staff Rostering, Airport Terminal KPIs, Managing flow of traffic and people, Optimising location of airport facilities,
Airport Peaks & Airline Scheduling
Methods of describing peaking, Implications of variations in volumes, Factors and constraints on airlines, The Airport Viewpoint on Scheduling, Hubs.
Passenger Terminal Operations
Functions of the passenger terminal, Philosophies of terminal management, Direct passenger services, Processing Very Important Persons and Passenger Information Systems. Security, Immigration controls
The Future of the Airport
The Airport in the Early-Twenty First Century, Long Term Growth, Organisational Change, Technological Change and Implications for Airport Systems, Planning & Design. Airport Regulation
Sustainable Development
Sustainable development challenge, Noise impacts, Local air quality, Airport carbon management, Energy, Water use, Waste Management, Climate Change and Biodiversity.
Module Content & Assessment
Assessment Breakdown%
Coursework100.00%

Assessments

Coursework
Assessment Type Project % of Total Mark 50
Timing Week 7 Learning Outcomes 1,2
Assessment Description
Assess both the airside and landside operations of an airport. Outline the key inter-dependencies between them.
Assessment Type Essay % of Total Mark 50
Timing Week 13 Learning Outcomes 1,3,4
Assessment Description
Report identifying and evaluating several challenges that airport operators are facing today. Selecting one of these challenges, the student must critically apply the principles of service industry operations management to effectively address it.
No End of Module Formal Examination
Reassessment Requirement
Coursework Only
This module is reassessed solely on the basis of re-submitted coursework. There is no repeat written examination.

The University reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Lectures Every Week 2.00 2
Independent & Directed Learning (Non-contact) Non Contact Self-directed learning Every Week 5.00 5
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 2.00
Workload: Part Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Lectures Every Week 2.00 2
Lecture Contact Self-directed learning Every Week 5.00 5
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 7.00
 
Module Resources
Recommended Book Resources
  • Ashford, Norman J. (2012), Airport Operations, Third. McGraw-Hill Education, [ISBN: 978-0-07-177].
  • Johnston, Robert. (2012), Service Operations Management; Improving Service Delivery, Fourth. Harlow, England, [ISBN: 9780273740483].
Supplementary Book Resources
  • De Neufville, Richard. (2013), Airport Systems; Planning, Management & Design, McGraw-Hill Education, [ISBN: 978-0-07-177].
  • Slack, Nigel. (2019), Operations Management, Ninth. Pearson Education Limited, Harlow, United Kingdom, [ISBN: 9781292253992].
This module does not have any article/paper resources
This module does not have any other resources
 
Module Delivered in
Programme Code Programme Semester Delivery
CR_BAVMA_9 Master of Business Administration with Aviation Management 1 Mandatory