Learning Outcomes |
On successful completion of this module the learner will be able to: |
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Learning Outcome Description |
LO1 |
Relate the principles of quality management applied using ISO15189 to laboratory activities such as sample acceptance and rejection criteria; validation of reagents, equipment & QC materials; sample management and risk assessment. |
LO2 |
Appraise how a QMS, clinical governance and relevant legislation apply to the medical laboratory and the interactions with service users. |
LO3 |
Relate the significance of confidentiality, data protection and freedom of information in dealings with all service users in professional practice. |
LO4 |
Evaluate current quality management tools and their applications in service delivery. |
LO5 |
Defend the impact of personal values and life experience on professional practice and the need to manage this impact appropriately. |
Indicative Content |
Quality Management System
How quality assurance and quality management aim to optimise quality in the medical laboratory.
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Document preparation and control
How standard operating procedures and other documents are derived and controlled.
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Operational matters in the laboratory
How to control medical laboratory testing. How to maintain laboratory equipment effectively. How to manage quality and technical records. Determination of effective sampling when conducting quality control of consumables and products.
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Internal and External Quality Control. Internal audits
The need for external assessment and accreditation. Continuous improvement: the role of internal audits. How to deal with non conformances.
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Service users
Understanding the patient journey. How to communicate effectively with the service user. Understanding the need for different levels of access to reports by service users. How to report results. How to deal with complaints.
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Personnel
Employee structures in the medical laboratory. How the chain of command operates effectively. Personnel management to maximise quality in the laboratory. Continuous professional development. Conflict management.
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Problem Solving Techniques
Description of the main problem-solving techniques used currently. Use of quality management games and exercises to develop problem solving skills and effective communication.
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Suppliers
How to rate the supplier. Understanding the factors that determine the effective procurement of equipment and consumables.
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Lean Management
The adoption of lean principles in laboratory management in a continuous improvement cycle.
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The University reserves the right to alter the nature and timings of assessment
Module Resources
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Recommended Book Resources |
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D. Burnett. (2013), A Practical Guide to ISO15189 in Laboratory Medicine, ACB Ventures Publication [ISBN:0902429396], Kent, UK, p.380, [ISBN: 9780902429499].
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Supplementary Book Resources |
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Stratton, Laposata. (2011), Clinical Microbiology, Quality in Laboratory Diagnosis, E book, Demos Medical Publishing, [ISBN: 9781617050480].
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K. Shridhara Bhat. (2010), Total Quality Management, E Book, Himilaya Publishing House, [ISBN: 9788178662527].
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This module does not have any article/paper resources |
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This module does not have any other resources |
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