Module Details
| Module Code: |
AUTO7001 |
| Title: |
Motor Dealer Parts Dept.
|
|
Long Title:
|
Motor Dealer Parts Dept.
|
| NFQ Level: |
Intermediate |
| Valid From: |
Semester 1 - 2019/20 ( September 2019 ) |
| Field of Study: |
5251 - Automotive Engineering
|
| Module Description: |
This module provides the student with a comprehensive understanding of the the administration, organisation and management activities carried out by the staff in the parts, warranty and collision repair departments in the motor industry.
|
| Learning Outcomes |
| On successful completion of this module the learner will be able to: |
| # |
Learning Outcome Description |
| LO1 |
Discuss the administration and organisation of the parts department in a motor dealership. |
| LO2 |
Detail accident procedures in relation to crash repairs and prepare estimates for these according to approved repairer scheme regulations. |
| LO3 |
Explain and identify good and poor parts dept premises layout and discuss the relevant health and safety aspects. |
| LO4 |
Describe customer retention methods (CRM) that may be used by parts management in the automotive industry. |
| LO5 |
Explain the main duties of the parts dept staff in the automotive business. |
| Dependencies |
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
|
| 14163 |
AUTO7001 |
Motor Dealer Parts Dept. |
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
|
| No incompatible modules listed |
Co-requisite Modules
|
| No Co-requisite modules listed |
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
|
| No requirements listed |
| Indicative Content |
|
Parts Department
Key performance indicators,premises layout and location of site.Parts and stores area layout, obsolete stock, storage of stock, stock rotation. Parts identification, binning procedure, special orders.Duties of parts department staff .Business to business sales process ,customer care (CRM).SWOT analysis.Use of dealer management system to produce relevant documents.
|
|
Accident repair and safety procedures
Primary and secondary damage repair versus replacement, repair estimates, different types of estimates, dealing with insurance companies when going through the approved repairer scheme,types of insurance cover. Role of the automobile engineer assessor in relation to crash repairs.Different types of automobile engineer assessors
|
|
Warranty administration
Duties and responsibilities of a warranty administrator, warranty procedures, prior work approval systems, extended warranty.
|
|
Staff bonus / training
Training (Product knowledge)by manafacturers.Implementation of customer satisfaction standards, equipment required, repairs costing, different incentive schemes and their operation.Use of key performance indicators by parts management.
|
|
Module Content & Assessment
|
| Assessment Breakdown | % |
|---|
| Coursework | 30.00% |
| End of Module Formal Examination | 70.00% |
Assessments
| End of Module Formal Examination |
|
|
| Reassessment Requirement |
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.
|
The University reserves the right to alter the nature and timings of assessment
Module Workload
| Workload: Full Time |
| Workload Type |
Contact Type |
Workload Description |
Frequency |
Average Weekly Learner Workload |
Hours |
| Lecture |
Contact |
Delivery of Motor Dealer Parts module in class room sessions. |
Every Week |
2.50 |
2.5 |
| Lab |
Contact |
Use of computer software system |
Every Month |
0.50 |
2 |
| Independent Learning |
Non Contact |
Further study of class material |
Every Week |
4.00 |
4 |
| Total Hours |
8.50 |
| Total Weekly Learner Workload |
7.00 |
| Total Weekly Contact Hours |
3.00 |
| Workload: Part Time |
| Workload Type |
Contact Type |
Workload Description |
Frequency |
Average Weekly Learner Workload |
Hours |
| Lecture |
Contact |
Delivery of Motor Dealer Parts module in class room sessions |
Every Week |
2.50 |
2.5 |
| Lab |
Contact |
Use of computer software system |
Every Month |
0.50 |
2 |
| Independent Learning |
Non Contact |
Further study of class material |
Every Week |
4.00 |
4 |
| Total Hours |
8.50 |
| Total Weekly Learner Workload |
7.00 |
| Total Weekly Contact Hours |
3.00 |
|
Module Resources
|
| Recommended Book Resources |
|---|
-
Andrew Rezin,. (2012), Automotive Service Management, 2nd edition. Prentice Hall, [ISBN: 9780132725408].
-
Grejory J Marchand. (2012), Service Management Made Simple, Create Space Independant Platform, [ISBN: 9781466214422].
| | Supplementary Book Resources |
|---|
-
The Transport Manager's and Operator's Handbook 2009, 39th. Kogan Page, London, [ISBN: 9780749452964].
-
Roger Weissman. (2011), Becoming An Automotive Service Advisor, Lulu .com, [ISBN: 9781458321176].
| | Recommended Article/Paper Resources |
|---|
-
IMI. (2015), Management, Monthly released industry booklet.
| | Supplementary Article/Paper Resources |
|---|
-
SOR/IRTE. (2015), Transport Engineer, monthly released document..
| | Other Resources |
|---|
-
Website, www.simi.ie. (2015), website, Ireland, SIMI.
-
Website, www.motor .org .uk. (2015), website, IMI.
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