Indicative Content |
Leadership
The nature and importance of leadership.
Leadership styles and skills.
Effective leadership.
Developing teamwork; organisation, allocation of duties and delegation.
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Motivation and Coaching Skills
Motivation theories, practical approach to team motivation. The role of coaching in performance improvement. Coaching and feedback skills.
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Communication and Conflict Resolution
Principles of effective communication. Cultural diversity. Conflict resolution, conflict management styles.
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Training
The learning process, learning styles. Training cycle: identifying training needs, planning, implementing and evaluating training sessions. Induction training.
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Quality Assurance Systems
Principles of quality. The quality management cycle. Quality standards and SOPs.
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The University reserves the right to alter the nature and timings of assessment
Module Resources
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Recommended Book Resources |
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Northouse, Peter G.. Leadership, 2015. London, UK; Sage Publications (uk & Usa), [ISBN: 9781483317533].
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Enda Larkin. (2008), Ready to Lead?, Pearson Prentice Hall, p.169, [ISBN: 9780273715061].
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Supplementary Book Resources |
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Chris Sheppardson & Heather Gibson. (2011), Leadership and Entrepreneurship in the Hospitality Industry, Goodfellow Publishers Ltd, Oxford, [ISBN: 9781906884482].
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Bernard Davis, Andrew Lockwood, Ioannis Pantelidis, Peter Alcott. (2008), Food and Beverage Management, Fourth Edition, Butterworth-Heinemann, p.448, [ISBN: 9780750667302].
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John Eric Adair. (2009), Effective Leadership (New Revised Edition), Pan Publishing, p.240, [ISBN: 9780330504195].
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This module does not have any article/paper resources |
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Other Resources |
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Website, MindTools Essential skills for an
excellent career,
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Website, Failte Ireland,
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