Indicative Content |
Key Operational Management Tasks
Defining the key operational management tasks of the supervisor and manager at each level in a hospitality organisation, and identifying the operational success criteria and performance standards required.
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Assuming Responsibility
Making an effective start in a supervisory/management position. Initial introduction to the team, making an effective and positive beginning. Dealing effectively with a diverse team. Work planning, organising, scheduling and rostering. Distributing workloads fairly. Defining tasks to delegate, delegating effectively, evaluating task completion. Delegation to individuals and groups.
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Direct Supervision and Interpersonal Skill
Professionalism in industry. Communication with individuals and teams, the dynamics of issuing instruction, acknowledging performance, negotiation, making effective decisions.
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Managing The Team
Setting performance targets, individual motivation and group motivation, acknowledging performance, setting goals and targets. Managing meetings and group discussions. Liaising with superiors and with other departments and colleagues. Bonus and remuneration.
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Module Resources
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Recommended Book Resources |
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Loren B. Belker, Jim McCormick, Gary S. Topchik. (2012), The First-Time Manager, 6th. AMACOM, p.240, [ISBN: 9780814417836].
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Michael D. Watkins.. (2013), The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Harvard Business Review Press, [ISBN: 9781422188613].
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Supplementary Book Resources |
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Patrick Gunnigle, Noreen Heraty and Michael J. Morley. (2011), Human Resource Management in Ireland, Fourth Edition. Gill and Macmillan, Dublin, [ISBN: 9780717149797].
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Peter Hartley and Peter Chatterton. (2015), Business Communication - Rethinking Your Professional Practice for the Post-Digital Age, Second Edition. Routledge, Oxon, [ISBN: 9780415640282].
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Supplementary Article/Paper Resources |
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Ashville Media. Current Articles on Hospitality
Management, Hotel & Catering Review, [ISSN: 0332-4400],
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Other Resources |
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Website, Irish Hospitality Institute. http://www.ihi.ie.
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Website, Irish Hotels Federation. http://www.ihf.ie.
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