Module Details

Module Code: HOSP6062
Title: Hotel Front Office
Long Title: Hotel Front Office
NFQ Level: Fundamental
Valid From: Semester 1 - 2017/18 ( September 2017 )
Duration: 1 Semester
Credits: 5
Field of Study: 8110 - Hospitality
Module Delivered in: 1 programme(s)
Module Description: This module builds on the students knowledge, skills and competencies using a PMS system. It provides an overview of the functions and supervisory aspects of the Front Office Department. Students will develop knowledge and skills in departmental procedures as well as understanding the implications of relative legislation.
 
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Describe and apply sales and marketing skills.
LO2 Identify appropriate customer care and personal presentation within the Front Office operations.
LO3 Outline the role of Front Office Operations within the overall running of a tourism and hospitality entreprise.
LO4 Create registration and billing tasks using a Property Management System (PMS) with related theory.
LO5 Evaluate the suitability of reception procedures for different types of hospitality outlets.
Dependencies
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
No requirements listed
 
Indicative Content
Pre-Arrival Reservations, Sales and Check-In
Role of GDS/central reservations. Individual sales and reservations. Group sales and reservations. Check-in procedures.
Departure and Post-Departure Tasks
Check-out for groups and individuals. Post departure tasks - room status update, guest history update. End shift/day auditing and reporting.
Applied ICT Applications
Reservations. Guest history. Postings, adjustments, corrections. Rooming lists. Arrivals. Allocating rooms e.g. PMS.
Cash Control
Money handling. Payment methods. Billing. Foreign currencies.
Module Content & Assessment
Assessment Breakdown%
Coursework100.00%

Assessments

Coursework
Assessment Type Practical/Skills Evaluation % of Total Mark 30
Timing Week 4 Learning Outcomes 4
Assessment Description
Practical Assessment
Assessment Type Practical/Skills Evaluation % of Total Mark 30
Timing Week 8 Learning Outcomes 2,4
Assessment Description
Practical assessment
Assessment Type Short Answer Questions % of Total Mark 40
Timing Sem End Learning Outcomes 1,2,3,4,5
Assessment Description
Examination of Front Office theory and its application in the Hospitality Industry
No End of Module Formal Examination
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The University reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Theoretical Instruction Every Week 2.00 2
Lab Contact Practical Development of Skills Every Week 2.00 2
Independent & Directed Learning (Non-contact) Non Contact Student Self-Directed Every Week 3.00 3
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.00
This module has no Part Time workload.
 
Module Resources
Recommended Book Resources
  • Jatashankar R. Tewari.. (2009), Hotel front office, 1st Ed. Oxford [Oxfordshire]; Oxford University Press, [ISBN: 9780195699197].
  • James A. Bardi. (2006), Front Office Management, 5th Ed. Wiley & Sons, [ISBN: 978-047063752].
This module does not have any article/paper resources
Other Resources
 
Module Delivered in
Programme Code Programme Semester Delivery
CR_OHOST_6 Higher Certificate in Arts in Hospitality Studies 4 Mandatory