This module builds on the students knowledge, skills and competencies using a PMS system. It provides an overview of the functions and supervisory aspects of the Front Office Department. Students will develop knowledge and skills in departmental procedures as well as understanding the implications of relative legislation.
Learning Outcomes
On successful completion of this module the learner will be able to:
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Learning Outcome Description
LO1
Describe and apply sales and marketing skills.
LO2
Identify appropriate customer care and personal presentation within the Front Office operations.
LO3
Outline the role of Front Office Operations within the overall running of a tourism and hospitality entreprise.
LO4
Create registration and billing tasks using a Property Management System (PMS) with related theory.
LO5
Evaluate the suitability of reception procedures for different types of hospitality outlets.
Dependencies
Module Recommendations
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
No requirements listed
Indicative Content
Pre-Arrival Reservations, Sales and Check-In
Role of GDS/central reservations. Individual sales and reservations. Group sales and reservations. Check-in procedures.
Departure and Post-Departure Tasks
Check-out for groups and individuals. Post departure tasks - room status update, guest history update. End shift/day auditing and reporting.
Applied ICT Applications
Reservations. Guest history. Postings, adjustments, corrections. Rooming lists. Arrivals. Allocating rooms e.g. PMS.
Cash Control
Money handling. Payment methods. Billing. Foreign currencies.
Module Content & Assessment
Assessment Breakdown
%
Coursework
100.00%
Assessments
Coursework
Assessment Type
Practical/Skills Evaluation
% of Total Mark
30
Timing
Week 4
Learning Outcomes
4
Assessment Description Practical Assessment
Assessment Type
Practical/Skills Evaluation
% of Total Mark
30
Timing
Week 8
Learning Outcomes
2,4
Assessment Description Practical assessment
Assessment Type
Short Answer Questions
% of Total Mark
40
Timing
Sem End
Learning Outcomes
1,2,3,4,5
Assessment Description Examination of Front Office theory and its application in the Hospitality Industry
No End of Module Formal Examination
Reassessment Requirement
Repeat examination Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.
The University reserves the right to alter the nature and timings of assessment
Module Workload
Workload: Full Time
Workload Type
Contact Type
Workload Description
Frequency
Average Weekly Learner Workload
Hours
Lecture
Contact
Theoretical Instruction
Every Week
2.00
2
Lab
Contact
Practical Development of Skills
Every Week
2.00
2
Independent & Directed Learning (Non-contact)
Non Contact
Student Self-Directed
Every Week
3.00
3
Total Hours
7.00
Total Weekly Learner Workload
7.00
Total Weekly Contact Hours
4.00
This module has no Part Time workload.
Module Resources
Recommended Book Resources
Jatashankar R. Tewari.. (2009), Hotel front office, 1st Ed. Oxford [Oxfordshire]; Oxford University Press, [ISBN: 9780195699197].
James A. Bardi. (2006), Front Office Management, 5th Ed. Wiley & Sons, [ISBN: 978-047063752].
This module does not have any article/paper resources