Module Details

Module Code: HOSP6019
Title: Rooms Division Management
Long Title: Rooms Division Management
NFQ Level: Fundamental
Valid From: Semester 1 - 2017/18 ( September 2017 )
Duration: 1 Semester
Credits: 5
Field of Study: 8110 - Hospitality
Module Delivered in: 1 programme(s)
Module Description: This module is an examination of the nature, concepts and skills involved in the management of a modern Hospitality Enterprise
 
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Explain the role and functions of the Rooms Division Department in the hotel and demonstrate a knowledge of the laws relating to the provision of accommodation.
LO2 Describe the product offerings in the accommodation sector and explain the range of operational issues affecting the acccommodation sector.
LO3 Identify the responsibilities of various Front Office positions.
LO4 Apply and use a Hospitality Property Management System .
LO5 Identify and explain best practice in Rooms Division with an emphasis on current trends.
Dependencies
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
No requirements listed
 
Indicative Content
The accommodation product and current best practice in industry
The accommodation product in the context of guest needs, grading structures, linen and laundry, purchasing and equipment selection.
The role of Rooms Division
The management, structure, staffing and financial contribution of the department.
Rooms Division Theory & Technology
Responsibilities and role of the Room Division Manager. Selling in Rooms Division. Customer profile, maximising revenue and occupancy. Factors influencing purchasing decisions and the role of reception office as a sales department. Promotional materials and front office database maintenance
Best practice in accommodation
Changes in technology, quality issues,security, trends in customer expectations and staff orientation.
Module Content & Assessment
Assessment Breakdown%
Coursework50.00%
End of Module Formal Examination50.00%

Assessments

Coursework
Assessment Type Short Answer Questions % of Total Mark 25
Timing Week 9 Learning Outcomes 1,2,5
Assessment Description
Rooms Division - Theory & Practice
Assessment Type Practical/Skills Evaluation % of Total Mark 12.5
Timing Week 6 Learning Outcomes 1,2,5
Assessment Description
Practical skills in Guest Pre-arrival e.g. Reservations
Assessment Type Practical/Skills Evaluation % of Total Mark 12.5
Timing Week 12 Learning Outcomes 3,4
Assessment Description
Practical Skiils Evaluation in Registration and Billing e.g.Room Allocation and Guest Charges
End of Module Formal Examination
Assessment Type Formal Exam % of Total Mark 50
Timing End-of-Semester Learning Outcomes 1,2,3,4,5
Assessment Description
End-of-Semester Final Examination
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The University reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lab Contact Rooms Division - Front Office Every Week 2.00 2
Lecture Contact Rooms Division Theory Every Week 2.00 2
Independent & Directed Learning (Non-contact) Non Contact Articles and readings on current issues in Irish Hospitality Every Week 3.00 3
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.00
Workload: Part Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lab Contact Rooms Division - Front Office Every Week 2.00 2
Lecture Contact Rooms Division Theory Every Week 2.00 2
Independent & Directed Learning (Non-contact) Non Contact Independent Reading and learning Every Week 3.00 3
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.00
 
Module Resources
Recommended Book Resources
  • Matt A. Casado. (2012), Housekeeping Management, 2nd Edition. Wiley, p.264, [ISBN: 9781118071793].
  • Woods, R, Ninemeier, J, Hayes, D. K & Austin . M, A. (2013), Professional Front Office Management, 2nd Edition. [ISBN: 9781292026985].
Supplementary Book Resources
  • Tewari, J. R.. (2009), Hotel Front Office Operations and Management, 1st Edition. Oxford Higher Education, [ISBN: 9781292021102].
Supplementary Article/Paper Resources
  • International Journal of Hospitality Management, [ISSN: 02784319].
  • international Journal of Contemporary Hospitality Management, [ISSN: 09596119].
Other Resources
 
Module Delivered in
Programme Code Programme Semester Delivery
CR_OHCMA_6 Higher Certificate in Business in Hospitality Management 4 Mandatory