Module Details
Module Code: |
TOUR6016 |
Title: |
Tourism Marketing
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Long Title:
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Tourism Marketing
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NFQ Level: |
Fundamental |
Valid From: |
Semester 1 - 2017/18 ( September 2017 ) |
Field of Study: |
8120 - Tourism
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Module Description: |
This module develops the students understanding of tourism service concepts including an analysis of tourism consumer behaviour, the role of target marketing for tourism products, the significance of service quality and customer satisfaction as an integral aspect of the tourism planning process.
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Learning Outcomes |
On successful completion of this module the learner will be able to: |
# |
Learning Outcome Description |
LO1 |
Assess the importance of a marketing Information System in a tourism operation and explain the process of marketing research. |
LO2 |
Evaluate the importance of segmentation, targeting and positioning for tourism businesses. |
LO3 |
Identify the factors affecting tourist consumer behaviour and their decision making process. |
LO4 |
Explain the role of marketing planning in Tourism businesses and identify the contents of a marketing plan. |
LO5 |
Explain the concept of service quality, the 'gaps model' and identify marketing solutions to minimise these gaps in tourism operations. |
Dependencies |
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
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Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
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No incompatible modules listed |
Co-requisite Modules
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No Co-requisite modules listed |
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
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No requirements listed |
Indicative Content |
Market intelligence and research
Role of market intelligence, marketing information systems for tourism, primary and secondary sources of data. The marketing research process, research instruments, analysis and presentation of research data.
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Target marketing
Steps of target marketing - concepts of segmentation, target marketing and positioning. Market segmentation - bases for segmentation, levels of segmentation, market targetting, positioning - concept and strategies, differentiation, perceptual mapping, repositioning for strategic advantage all with specific application to the tourism industry
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Consumer behaviour in tourism
Model of tourist buyer behaviour. Internal and external influences on tourist behaviour. The consumer decision making process. Types of consumer buying behaviour - complex, dissonance reducing, habitual and variety seeking. Tourism behaviour patterns - projective techniques, lifestyles, attitudes and opinions.
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Service quality
Service Quality, dimensions of service quality, Gaps model - Identification of gaps and preventative measures. Measuring service quality and the SERQUAL instrument.
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Marketing planning
Marketing planning in tourism - the benefits of planning for tourism businesses and the dangers facing organisations that fail to plan. The planning process and the marketing plan.
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Module Content & Assessment
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Assessment Breakdown | % |
Coursework | 40.00% |
End of Module Formal Examination | 60.00% |
Assessments
End of Module Formal Examination |
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Reassessment Requirement |
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.
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The University reserves the right to alter the nature and timings of assessment
Module Workload
Workload: Full Time |
Workload Type |
Contact Type |
Workload Description |
Frequency |
Average Weekly Learner Workload |
Hours |
Lecture |
Contact |
Class based instruction |
Every Week |
4.00 |
4 |
Independent & Directed Learning (Non-contact) |
Non Contact |
Independent Study |
Every Week |
3.00 |
3 |
Total Hours |
7.00 |
Total Weekly Learner Workload |
7.00 |
Total Weekly Contact Hours |
4.00 |
Workload: Part Time |
Workload Type |
Contact Type |
Workload Description |
Frequency |
Average Weekly Learner Workload |
Hours |
Lecture |
Contact |
Class based instruction |
Every Week |
4.00 |
4 |
Independent & Directed Learning (Non-contact) |
Non Contact |
Independent Study |
Every Week |
3.00 |
3 |
Total Hours |
7.00 |
Total Weekly Learner Workload |
7.00 |
Total Weekly Contact Hours |
4.00 |
Module Resources
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Recommended Book Resources |
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Kotler, Makens and Bowen. (2014), Marketing for Hospitality and Tourism, 6th Edition. Pearson, United Kingdom, [ISBN: 9781292020037].
| Supplementary Book Resources |
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Alastair M. Morrison.. (2013), Marketing and managing tourism destinations, First Edition. Routledge, London and New York, [ISBN: 9780415672498].
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Christopher H Lovelock, Jochen Wirtz. (2016), Services Marketing, Seventh Edition. Prentice Hall, p.648, [ISBN: 9780136107217].
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Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler. (2013), Services Marketing, Sixth Edition. McGraw-Hill/Irwin, p.704, [ISBN: 9780078112058].
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John Bateson and Douglas Hoffman. (2011), Services marketing - International Edition, Fourth edition. Cincinnati; South-Western, [ISBN: 9780538476454].
| Recommended Article/Paper Resources |
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Annals of Tourism Research.
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Tourism Management.
| Other Resources |
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Website, Tourism Ireland,
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Website, Failte Ireland,
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Website, Irish Tourist Industry Confederation,
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Website, United Nations World Tourism
Organisation,
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