HOSP6068 - Accommodation Operations

Module Details

Module Code: HOSP6068
Title: Accommodation Operations
Long Title: Accommodation Operations
NFQ Level: Fundamental
Valid From: Semester 1 - 2017/18 ( September 2017 )
Duration: 1 Semester
Credits: 5
Field of Study: 8110 - Hospitality
Module Delivered in: 1 programme(s)
Module Description: This module will provide students with the knowledge, skills and competencies required to work at an operational level within an accommodation department. It will be delivered through a mixture of theoretical and applied practical settings.
 
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Operate in accommodations division with appropriate levels of customer care, professionalism and personal presentation.
LO2 Organise and carry out the servicing of different categories of guest rooms and public areas to required standards.
LO3 Explain and carry out effective linen room operations.
LO4 Identify best practice within the accommodation department of a hotel with an emphasis on current trends within the accommodation sector.
LO5 Explain the law relating to accommodation services including hygiene, health and safety.
Dependencies
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
No requirements listed
 
Indicative Content
Customer Orientation within Accommodation Operations
VIPs and dignitaries. Guests with specific needs. Dealing with compliments and complaints, the impact of technology Trends in consumer expectations.
Role of the Accommodation Department within the Organisation
Rooming lists, occupancy forecasts. Managing key and luggage control. Security control systems and operations. Technology supports.
Accommodation Operations
Rooms cleaning management. Public Areas, Turndown service, preparation for specific needs. Maintenance - identification and reporting. Preventative maintenance. Chemicals and Equipment. Lost property. Emergency procedures. Room Service
Linen Room Operations
Linen systems Contract/OPL,Linen room and laundry lay-out and equipment. Stain removal.
Legal Aspects
Hotel Proprietors Act 1963 - accommodation. Safety, Health and Welfare at Work Act 2005. Fire Services Act 1981. Public Health (Tobacco) (Amendment) Act 2004.
Module Content & Assessment
Assessment Breakdown%
Coursework100.00%

Assessments

Coursework
Assessment Type Practical/Skills Evaluation % of Total Mark 20
Timing Week 12 Learning Outcomes 1,2,3,4
Assessment Description
Practical examination e.g. Servicing of Guest Rooms, Public Areas, Linen Room Operations.
Assessment Type Practical/Skills Evaluation % of Total Mark 60
Timing Every Week Learning Outcomes 1,2,3,4
Assessment Description
Continuous Assessment of Practical Work
Assessment Type Short Answer Questions % of Total Mark 20
Timing Week 13 Learning Outcomes 1,2,3,4,5
Assessment Description
Examination of Accommodation Operations Theory e.g. Customer Care, legal Aspects, Linen Rooms and AccommodationOperations
No End of Module Formal Examination
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The University reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lab Contact Practical Development of Skills Every Week 3.00 3
Independent & Directed Learning (Non-contact) Non Contact Student Self-Directed Every Week 3.00 3
Lecture Contact Accommodation Theory Every Week 1.00 1
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.00
Workload: Part Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lab Contact Practical Development of Skills Every Week 3.00 3
Lecture Contact Accommodation Theory Every Week 1.00 1
Independent & Directed Learning (Non-contact) Non Contact Student Self-Directed Every Week 3.00 3
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.00
 
Module Resources
Recommended Book Resources
  • David K. Hayes. (2012), Foundations of Lodging Management, First. Prentice Hall, p.456, [ISBN: 9780132560894].
Supplementary Book Resources
  • Casado, M.. (2012), Housekeeping Management, 2nd. Wiley, [ISBN: 9781111807117].
This module does not have any article/paper resources
Other Resources
 
Module Delivered in
Programme Code Programme Semester Delivery
CR_OHOST_6 Higher Certificate in Arts in Hospitality Studies 1 Mandatory