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PO Domains
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Programme Learning Outcome
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PO1
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Knowledge - Breadth
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Have a broad and indepth knowledge of the tourism product in a national and international context, its development and sustainability, influence on the community and the environment and the effects of the external environment on the tourism performance and the range of tourism product provided
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PO2
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Knowledge - Kind
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Have a detailed knowledge of the procedures and principles of tourism and travel related businesses, the sociology and psychology of tourism, applied tourism Information technology, management and marketing, the economic influence on tourism and the experience and heritage components of tourismcommunication in a european language,
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PO3
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Skill - Range
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Distinguish the key issues and tasks in tourism and apply the appropriate business skill to the operation of the business, a high degree of competence in interpersonal skills and business communications and presentations, apply business and operations skills, tourism related information technology skills and marketing skills.
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PO4
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Skill - Selectivity
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Have the appropriate range of skills necessary to effectively undertake entry level positions in tourism enterprises and the base skills to undertake supervisory positions over time
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PO5
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Competence - Context
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Deal with customer service interactions, in a wide range of situations, empathise with customer needs and advise as appropriate in the selection of services and make the necessary reservations and bookings. Handle customers in difficult situations and where elements of dissatisfaction are evident in a way that produces a mutually satisfactory service encounter.
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PO6
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Competence - Role
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Can work on their own initiative and as part of a team, in administrative sales and informational roles in the tourism sector, be prepared for supervisory roles and contribute to the organisational and business process of the enterprise, and ensure that organisational policy is effectively implemented.
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PO7
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Competence - Learning to Learn
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Gained the ability to effectively source data, alalise that data and make recommendations and evaluations based on sound evaluation of information. Understand the importance of self lead learning and continuation of the need for continuing personal and professional development over time
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PO8
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Competence - Insight
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Be service oriented in their approach to business transactions, forward thinking in the approach to decision making, and have confidence in the ability to communicate within the tourism business environment
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