Module Details

Module Code: AUTO8002
Title: Automotive Quality & Lean
Long Title: Automotive Quality & Lean
NFQ Level: Advanced
Valid From: Semester 1 - 2016/17 ( September 2016 )
Duration: 1 Semester
Credits: 5
Field of Study: 5251 - Automotive Engineering
Module Delivered in: 2 programme(s)
Module Description: This module provides a detailed analysis of quality standards and processes for continuous improvement within the automotive industry with particular emphasis on importer and retailer levels.
 
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Describe the key aspects of quality standards and certification pertaining to the motor industry
LO2 Discuss the various strategies and methodologies used within the motor industry to implement and maintain quality standards
LO3 Discuss the application of Lean processes within the motor industry from manufacturer to retailer level
LO4 Implement Lean methodologies within the motor industry
Dependencies
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
No requirements listed
 
Indicative Content
IMPORTANCE OF QUALITY WITHIN THE MOTOR VEHICLE INDUSTRY
Concept of quality defined; evolution of quality concepts within the Motor Industry; importance of quality; cost of quality; barriers to quality. Developing quality culture within Motor Industry organisations.
AUTOMOTIVE QUALITY STANDARDS & CERTIFICATION
The evolution of quality standards. ISO certification. Motor industry and brand specific standards. Auditing procedures and processes for maintaining motor dealership quality standards.
QUALITY CONCEPTS FOR MANUFACTURING & SERVICE
Just-In-Time; Total Quality Management; World Class Manufacturing.
QUALITY IN AUTOMOTIVE SERVICE APPLICATIONS
Importance of quality within automotive service applications. SERVQUAL concept and customer perceptions of quality.
AUTOMOTIVE LEAN MANUFACTURING
Background and concept of Lean Manufacturing withn the Motor Industry. Methodologies, tools and techniques for successfully implementing lean principles.
LEAN SALES & AFTER-SALES PROCESSES
Analysis of the influence and principles of applying lean methodologies at a retail level within the Motor Industry. Methodologies, tools and techniques for successfully implementing lean principles within Automotive sales and after-sales applications.
LEAN MANAGEMENT PRACTICES WITHIN AFTER-SALES
Implementaton of lean methodologies and lean management techiques for motor industry after-sales applications.Pre-diagnosis, Customer Fulfillment Reporting, Mapping Techniques.
Module Content & Assessment
Assessment Breakdown%
Coursework30.00%
End of Module Formal Examination70.00%

Assessments

Coursework
Assessment Type Short Answer Questions % of Total Mark 30
Timing Week 7 Learning Outcomes 1,2,3
Assessment Description
Discussion Type Questions &/or Case study analysis relating to motor industry quality issues.
End of Module Formal Examination
Assessment Type Formal Exam % of Total Mark 70
Timing End-of-Semester Learning Outcomes 1,2,3,4
Assessment Description
End-of-Semester Final Examination
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The University reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Lecture Every Week 3.00 3
Independent & Directed Learning (Non-contact) Non Contact Review of lecture material & further research Every Week 4.00 4
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
Workload: Part Time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Independent & Directed Learning (Non-contact) Non Contact Review of lecture material & further research Every Week 4.00 4
Lecture Contact Lecture Every Week 3.00 3
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
 
Module Resources
Recommended Book Resources
  • David L. Goetsch, Stanley B. Davis.. (2011), Quality Management for Organisational Excellence, 7th. Pearson, NJ, [ISBN: 9780132870979].
  • Womack, James P & Jones, Daniel T.. (1991), The Machine That Changed The World, Harper Perennial, [ISBN: 9780060974176].
  • Womack, James P & Jones, Daniel T.. (2005), Lean Solutions – How Companies and Customers Create Value and Wealth Together, Simon & Schuster, London, [ISBN: 9780743275958].
  • S. Thomas Foster. (2013), Managing Quality, 5th. 1,2,4,5,8,1014,15, Pearson, Essex, [ISBN: 9780273768258].
Supplementary Book Resources
  • Bicheno, John.. (2004), The New Lean Toolbox –Towards Fast and Flexible Flow, PICSIE Books, [ISBN: 0954124413].
This module does not have any article/paper resources
Other Resources
  • Website, Lean Enterprise Institute. www.lean.org.
  • Journal, CIT. Irish Business Journal.
 
Module Delivered in
Programme Code Programme Semester Delivery
CR_TTMGT_8 Bachelor of Science (Honours) in Transport Management 2 Mandatory
CR_EABMT_8 Bachelor of Science (Hons) in Automotive Business Management and Technology 8 Mandatory